Contact us

Please get in touch using the contact details below. Please have your subscription number/order number ready, and include these details in any emails regarding your subscription to ensure that we can help you as quickly as possible.

Collection Phone Email Address
Eddie Stobart: Moving the Nation 0345 155 9272 customerservice@buildeddiestobart.com
Warhammer 40,000: Imperium 0344 493 6084 warhammerimperium@hachette-service.com
DC Heroes & Villains 0345 155 6374 dccollection@hachette-service.com
Disney Cross Stitch 0345 155 6384 disneystitch@hachette-service.com
My Little Library 0344 892 7204 mylittlelibrary@hachette-service.com
Disney Club 0345 155 6382 disneyclub@hachette-service.com
Warhammer Age of Sigmar: Mortal Realms 0344 892 7207 mortalrealms@hachette-service.com
Spitfire Mk IA 0345 193 5006 customerservice@spitfiremodel.com
Peter Rabbit Patchwork Quilt 0345 155 6394 help@peterrabbitquilt.com
The Terminator: Build The T-800 0345 193 5018 help@buildtheterminator.com
Battleship Bismarck 0345 193 5014 help@battleshipbismarck.co.uk
The All Killer No Filler Deadpool Collection 0345 193 5009 deadpool@hachette-service.com
Warhammer 40,000: Conquest 0345 193 5010 help@warhammer40000conquest.com
2000 AD The Ultimate Collection 0345 193 5020 help@2000adcollection.com
Marvel Ultimate Graphic Novels (2016) 0344 892 7208 marvelcolletion@hachette-service.com
Marvel Ultimate Graphic Novels (2012) 0344 892 7215 ultimategraphicnovels@hachette-service.com
Stitch Box 0345 155 9270 subscription@hachette-service.com
Hachette Customer Service 0345 155 9277 customerservice@hachette-service.com
Hachette Partworks Shop 0345 155 6389 shop@hachette-service.com

Collection

Phone

Email Address

Eddie Stobart: Moving the Nation

Phone: 0345 155 9272

Email Address: customerservice@buildeddiestobart.com

Warhammer 40,000: Imperium

Phone: 0344 493 6084

Email Address: warhammerimperium@hachette-service.com

DC Heroes & Villains

Phone: 0345 155 6374

Email Address: dccollection@hachette-service.com

Disney Cross Stitch

Phone: 0345 155 6384

Email Address: disneystitch@hachette-service.com

My Little Library

Phone: 0344 892 7204

Email Address: mylittlelibrary@hachette-service.com

Disney Club

Phone: 0345 155 6382

Email Address: disneyclub@hachette-service.com

Warhammer Age of Sigmar: Mortal Realms

Phone: 0344 892 7207

Email Address: mortalrealms@hachette-service.com

Peter Rabbit Patchwork Quilt

Phone: 0345 155 6394

Email Address: help@peterrabbitquilt.com

The Terminator: Build The T-800

Phone: 0345 193 5018

Email Address: help@buildtheterminator.com

Battleship Bismarck

Phone: 0345 193 5014

Email Address: help@battleshipbismarck.co.uk

The All Killer No Filler Deadpool Collection

Phone: 0345 193 5009

Email Address: deadpool@hachette-service.com

The Terminator: Build The T-800

Phone: 0345 193 5018

Email Address: help@buildtheterminator.com

Warhammer 40,000: Conquest

Phone: 0345 193 5010

Email Address: help@warhammer40000conquest.com

2000 AD The Ultimate Collection

Phone: 0345 193 5020

Email Address: help@2000adcollection.com

Marvel Ultimate Graphic Novels (2016)

Phone: 0344 892 7208

Email Address: marvelcolletion@hachette-service.com

Marvel Ultimate Graphic Novels (2012)

Phone: 0344 892 7215

Email Address: ultimategraphicnovels@hachette-service.com

Stitch Box

Phone: 0345 155 9270

Email Address: subscription@hachette-service.com

Hachette Customer Service

Phone: 0345 155 9277

Email Address: customerservice@hachette-service.com

Hachette Partworks Shop

Phone: 0345 155 6389

Email Address: shop@hachette-service.com


POSTAL ADDRESS:

Unit 4 Pullman Business Park

Pullman Way, Ringwood

Hampshire

BH24 1HD

Please get in touch with us regarding any collection by calling (01) 9079762. Alternatively, you can email us using the collection-specific email addresses listed on the UK tab (above). Please have your subscription number/order number ready, and include these details in any emails regarding your subscription to ensure that we can help you as quickly as possible.

AUSTRALIA

Phone: (02) 8378 7931

Email: customer_service_aus@hachette-service.com

Post: D&D Mailing Services

16 Elonera Road

Noble Park

VIC 3174


Alternatively, back issues can be ordered from your newsagent.

NEW ZEALAND

For back issues, ask your local magazine retailer or contact us via the following methods:

Phone: (09) 928 4493

Email: info@mycollectables.co.nz

SOUTH AFRICA

We are currently experiencing significant disruption in SA as our fulfilment partners have run into financial difficulties. Please bear with us as we work hard to resume service with new and improved partners.

Please call 0027 101 095300 for or subscription enquiries and back issues.

MALTA

Back issues are only available through your local newsagent.

HEAD OFFICE

Hachette Partworks Ltd

4th Floor, Jordan House

47 Brunswick Place

London N1 6EB


Please do not send subscription requests or enquires to head office, as customer accounts cannot be accessed. Instead, please use the contact methods listed at the top of this page.

Email us via our online contact form

  • Choose a subject
  • Subscription to a collection
  • Damaged item
  • Change of address
  • Delivery not received
  • Delivery delay
  • Information request
  • Payment queries
  • Pause my subscription
  • Wrong items in delivery
  • Payment reminder
  • Subscription cancellation
  • Make a complaint
  • Other
  • Choose a collection
  • 2000 AD: The Ultimate Collection
  • 50 Mindful Patterns
  • Air Power Bookazines
  • Art therapy
  • Assassin's Creed: The Official Collection
  • Avengers Assemble
  • Battleship Bismarck
  • Big & Little Crochet
  • Build The Hogwarts Express
  • CastOn Knitting Kits
  • Classic Routemaster
  • DC Heroes & Villains Collection
  • Disney Club
  • Disney Cross Stitch
  • Disney Cross Stitch Premium
  • Disney Dolls' House
  • Disney Dolls' House premium
  • Disney Make It With Paper
  • Disney Make It With Paper premium
  • Draw The Marvel Way
  • Eddie Stobart: Moving The Nation
  • King Tiger Tank
  • Marvel Ultimate Graphic Novels Collection (2012)
  • Marvel Ultimate Graphic Novels Collection (2016)
  • Marvel's Mightiest Heroes
  • Marvel: The Legendary Collection
  • Marvel: The Legendary Collection premium
  • My Little Library
  • Peter Rabbit Patchwork Quilt
  • Queen The Vinyl Collection
  • Spitfire Mk IA
  • Starsky & Hutch
  • Stitch Box
  • The All Killer No Filler Deadpool Collection
  • The Art of Cross Stitch
  • The Art of Knitting
  • The Lord of the Rings: The Card Game
  • The Terminator: Build The T-800
  • The Ultimate Marvel Coin Collection
  • The Ultimate Marvel Coin Collection premium
  • The World of Emotions
  • Titanic
  • Transformers: The Definitive G1 Collection
  • Warhammer 40,000: Conquest
  • Warhammer 40,000: Imperium
  • Warhammer 40,000: Imperium premium
  • Warhammer 40,000: Legends Collection
  • Warhammer Age of Sigmar: Mortal Realms
 

Customer Service

ROI call (01) 9079762

UK customers, please select the relevant collection from the list below and call us using the number shown.



Phone number

  • Eddie Stobart: Moving the Nation
  • Warhammer 40,000: Imperium
  • DC Heroes & Villains
  • Disney Cross Stitch
  • My Little Library
  • Disney Club
  • Warhammer Age of Sigmar: Mortal Realms
  • Peter Rabbit Patchwork Quilt
  • The Terminator: Build The T-800
  • Battleship Bismarck
  • The All Killer No Filler Deadpool Collection
  • The Terminator: Build The T-800
  • Warhammer 40,000: Conquest
  • 2000 AD The Ultimate Collection
  • Marvel Ultimate Graphic Novels (2016)
  • Marvel Ultimate Graphic Novels (2012)
  • Stitch Box
  • Hachette Customer Service
  • Hachette Partworks Shop

Please have your subscription number to hand, so we can assist you more quickly.

Postal address

Contacter le service client Fascicules